“Workers are shoppers”

This is another one of the 6 provocations used by Herman Miller to help people think about “The Living Office”.

Shoppers are demanding, they have choices, they need attracting. Treating workers as shoppers means giving them value, making sure their experience is rewarding, doing everything you can to ensure that they stay with you (assuming that you want them to, that is).

It means offering options – empowering workers to make a decision about where the best place would be for them to do their work so that they can achieve their objectives. It’s about treating them as individuals, making them feel valued and welcome. Shoppers who are satisfied are the best recruitment advert for your organisation.

Space isn’t everything – but it is an important part of the shoppers experience.

How do you treat your workers?

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About Mark Catchlove

All views are my own
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One Response to “Workers are shoppers”

  1. Pingback: FORGET TECHNOLOGY | Mark Catchlove's Blog

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